"From Surviving to Thriving: Top Strategies for Newer Chairs" (post) outlines three strategies (including 15 specific tips) that "will help you move from surviving to thriving as a chair" -- "concrete strategies you can put directly into practice."
The specific advice covers three topics (each is elaborated within the post):
- Managing email (8 tips)
- Responding to complaints (3 tips)
- Maintaining harmony (4 tips)
A. Managing Email